Al Haktur IT Solutions is seeking a friendly and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for a professional who can handle customer inquiries efficiently, provide excellent support, and maintain strong client relationships within a fast-paced IT solutions environment.
Key Responsibilities:
- Respond to customer inquiries through phone, email, and other communication channels.
- Provide accurate information about company services and solutions.
- Handle customer complaints and resolve issues professionally and efficiently.
- Maintain positive relationships with clients and ensure customer satisfaction.
- Record customer interactions and update information in the system.
- Coordinate with internal departments to resolve customer concerns.
- Follow up with clients regarding pending requests or service updates.
- Prepare customer service reports and feedback summaries.
- Ensure professional communication and service standards at all times.
Requirements:
- Bachelor’s degree or diploma in Business Administration or a related field.
- 1–3 years of experience in customer service or client support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.
- Proficiency in MS Office and customer support systems.
- Ability to work under pressure and manage multiple tasks.
- Positive attitude and customer-oriented mindset.
Skills & Competencies:
- Strong communication and listening skills
- Customer service and relationship-building abilities
- Time management and multitasking skills
- Problem-solving and conflict resolution abilities
- Professional and team-oriented attitude
At Al Haktur IT Solutions, customer satisfaction is a key part of our business success. This Customer Care Executive position in Dubai offers an excellent opportunity to grow your career while contributing to a professional and customer-focused IT solutions company.