At Al Haktur IT Solutions, we are committed to delivering high-quality IT services that empower businesses to operate efficiently and securely. We are currently seeking a skilled and proactive Desktop Engineer to join our team in Dubai. This role is ideal for individuals who have a strong technical background and a passion for providing excellent user support and system maintenance.
Key Responsibilities:
- Provide technical support for desktop hardware, software, and peripheral devices.
- Install, configure, and troubleshoot Windows OS, office applications, and internal systems.
- Perform routine maintenance and upgrades on desktops, laptops, and related equipment.
- Respond to user inquiries and resolve technical issues promptly, either remotely or on-site.
- Maintain and update inventory records of IT equipment and software licenses.
- Ensure data backups and system security protocols are properly implemented.
- Coordinate with the network and server teams for issue escalation and resolution.
- Prepare documentation for procedures, user guides, and IT policies.
- Assist in onboarding of new users by setting up systems and granting appropriate access rights.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience as a Desktop Engineer or in a similar IT support role.
- Proficiency in Windows operating systems, Microsoft Office Suite, and common IT tools.
- Familiarity with networking concepts and basic troubleshooting.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to prioritize tasks and work independently in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
What We Offer:
- Competitive salary and benefits.
- Supportive and innovative work environment.
- Opportunities for professional development and training.
- Office conveniently located in the heart of Dubai.
Join Al Haktur IT Solutions in Dubai and become a vital part of our growing IT support team. If you’re a dedicated IT professional ready to take on challenging tasks and deliver outstanding service, we look forward to receiving your application.