Al Haktur IT Solutions is seeking a professional and customer-focused Customer Care Executive to join our dynamic team in Dubai. This role is perfect for individuals who enjoy interacting with clients, resolving queries, and ensuring a seamless customer experience. If you are passionate about delivering excellent service, we want you on our team.
📋 Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chats in a professional manner
- Provide accurate information about company products, services, and solutions
- Resolve customer issues and complaints effectively within set timelines
- Coordinate with internal departments to ensure customer needs are met
- Maintain and update customer records in the CRM system
- Identify customer requirements and offer suitable solutions
- Assist in building long-term relationships with clients through excellent service
- Contribute to customer feedback collection and improvement processes
✅ Requirements:
- Bachelor’s degree or diploma in Business Administration, Communication, or a related field
- Proven experience in customer service, preferably in IT or service-based industries
- Strong communication and problem-solving skills
- Proficiency in MS Office and CRM software
- Ability to handle multiple tasks in a fast-paced environment
- Fluency in English (Arabic or other languages is an advantage)
- Positive attitude, patience, and customer-first mindset
Joining as a Customer Care Executive at Al Haktur IT Solutions in Dubai offers you the opportunity to grow within a professional environment while playing a vital role in delivering outstanding customer experiences. If you are motivated to contribute to customer satisfaction and long-term client success, we encourage you to apply today.