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The Dome Tower, Jumeirah Lake Towers
support@alhaktur.com

Customer Care Executive

Customer Care Executive

  • Full Time
  • Dubai

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team at Al Haktur IT Solutions in Dubai. As a Customer Care Executive, you will be the primary point of contact for our valued customers, ensuring a positive and satisfying experience with our products and services.

Responsibilities:

  1. Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their needs.
  2. Handle incoming customer calls, emails, and inquiries in a professional and timely manner.
  3. Build and maintain strong customer relationships to foster loyalty and satisfaction.
  4. Collaborate with other departments to ensure effective and efficient resolution of customer concerns.
  5. Keep accurate records of customer interactions and transactions in the company’s database.
  6. Provide product information and assistance to customers, guiding them through troubleshooting processes when necessary.
  7. Assist in processing customer orders, returns, and exchanges.
  8. Stay informed about company products, services, and policies to effectively address customer queries.
  9. Work collaboratively with the team to achieve customer satisfaction goals and objectives.
  10. Continuously seek opportunities for improvement in customer service processes and contribute to enhancing the overall customer experience.

Requirements:

  1. Excellent communication and interpersonal skills.
  2. Previous experience in customer service or a related field is preferred.
  3. Strong problem-solving abilities and the ability to handle challenging situations with professionalism.
  4. Proficient in using customer service software and databases.
  5. Ability to work in a fast-paced environment and multitask effectively.
  6. Fluent in English; additional language proficiency is a plus.
  7. Flexibility to work occasional evenings or weekends based on business needs.

If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we invite you to apply for the Customer Care Executive position at Al Haktur IT Solutions in Dubai. Join our dynamic team and be a key player in ensuring our customers have a positive and satisfying experience with our company.

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

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