Al Haktur IT Solutions is a trusted provider of innovative IT services and business solutions in Dubai, known for its commitment to quality and customer satisfaction. We are currently looking for a dedicated and customer-focused Customer Care Executive to join our team. This role is ideal for individuals who enjoy interacting with customers, resolving queries, and delivering a positive service experience.
Key Responsibilities
- Handle incoming calls, emails, and customer inquiries in a professional and courteous manner.
- Provide accurate information about company services, products, and processes.
- Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction.
- Maintain detailed records of customer interactions, feedback, and resolutions.
- Coordinate with technical and internal teams to ensure timely support and follow-up.
- Assist customers with service requests, account updates, and basic troubleshooting guidance.
- Meet customer service quality standards and performance targets.
- Build and maintain strong relationships with customers through effective communication.
Requirements and Skills
- Bachelor’s degree or equivalent qualification preferred.
- Proven experience as a Customer Care Executive, Customer Service Representative, or similar role.
- Excellent communication skills in English; knowledge of Arabic is an added advantage.
- Strong interpersonal skills with a polite and professional approach.
- Good problem-solving abilities and attention to detail.
- Ability to multitask, prioritize work, and perform well under pressure.
- Basic computer knowledge and familiarity with CRM or customer support systems.
- Willingness to work flexible shifts if required.
What We Offer
- Competitive salary and benefits in accordance with UAE labor laws.
- Supportive work environment with opportunities for learning and growth.
- Exposure to the IT services industry and customer-centric operations.
- Career development within a growing and reputable organization.
This Customer Care Executive position is based in Dubai, offering an excellent opportunity to grow your career with Al Haktur IT Solutions. If you are passionate about customer service and enjoy being the first point of contact for clients, we invite you to apply and become part of our professional team.