Al Haktur IT Solutions is looking for a proactive and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for individuals who excel in communication, problem-solving, and delivering exceptional service to clients across various channels.
Key Responsibilities:
- Handle customer inquiries via phone, email, and online platforms in a professional and timely manner.
- Provide accurate information regarding products, services, and technical support.
- Manage customer complaints, follow up on issues, and ensure effective resolution.
- Maintain customer records, update databases, and process service-related requests.
- Coordinate with internal teams such as technical support, sales, and operations to ensure seamless customer experience.
- Identify customer needs and suggest appropriate products or services.
- Prepare reports on customer interactions and highlight areas of improvement.
- Ensure high levels of customer satisfaction by maintaining a friendly and supportive approach.
Qualifications:
- Bachelor’s degree in Business Administration, IT, or a related field.
- Minimum 1–2 years of experience in customer service (experience in the IT field is an advantage).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office and CRM tools.
- Ability to multitask, work under pressure, and handle customer concerns professionally.
Joining Al Haktur IT Solutions in Dubai as a Customer Care Executive offers an exciting opportunity to be part of a fast-paced, service-driven environment. If you enjoy helping customers, solving challenges, and contributing to a growing tech company, this role will be a perfect fit for your career growth.