Al Haktur IT Solutions operates in the technology and IT services sector, where excellent customer support plays an important role in building trust and maintaining long-term client relationships. The Customer Care Executive position in Dubai is suitable for a professional with strong communication skills, a customer-focused attitude, and the ability to handle inquiries efficiently while providing helpful solutions.
Key Responsibilities
- Handle customer inquiries through phone calls, emails, chat, and other communication channels.
- Provide accurate information about the company’s products, services, and solutions.
- Respond to customer questions and resolve complaints in a professional and timely manner.
- Understand customer needs and recommend appropriate solutions whenever possible.
- Assist customers with basic technical or service-related inquiries.
- Record customer interactions, feedback, complaints, and resolutions in the company system.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Coordinate with technical support and other departments to resolve complex issues.
- Explain service procedures, product features, and relevant company policies clearly.
- Maintain a polite, professional, and helpful approach during every customer interaction.
- Escalate complicated complaints or unresolved issues to the appropriate department.
- Maintain accurate customer records and update contact information when necessary.
- Identify recurring customer concerns and share feedback with the relevant team.
- Support customer satisfaction initiatives and help maintain service quality standards.
- Handle customer information confidentially and follow company policies.
- Assist with administrative duties related to customer service operations when required.
Requirements and Qualifications
- A bachelor’s degree or relevant qualification is preferred.
- Previous experience in customer service, customer care, or a similar role is an advantage.
- Excellent verbal and written communication skills in English.
- Knowledge of Arabic or other languages is an additional advantage.
- Good telephone etiquette and professional email communication skills.
- Basic computer skills and familiarity with Microsoft Office applications.
- Ability to learn customer relationship management (CRM) software and support systems.
- Strong problem-solving and interpersonal skills.
- Patience and the ability to handle customer complaints calmly.
- Good organizational skills and attention to detail.
- Ability to manage multiple inquiries and prioritize tasks effectively.
- A positive attitude and willingness to work as part of a team.
- Ability to adapt to changing customer needs and business requirements.
Preferred Skills
- Experience supporting customers in an IT or technology-related company.
- Basic understanding of software, IT services, or technical support processes.
- Strong listening skills and the ability to understand customer concerns.
- A customer-first mindset with a focus on providing practical solutions.
- Ability to remain professional when dealing with difficult situations.
Conclusion
The Customer Care Executive position at Al Haktur IT Solutions in Dubai offers an opportunity for a customer-oriented professional to contribute to service quality and customer satisfaction. Candidates with strong communication skills, problem-solving abilities, and an interest in technology services can be well suited to this role. Applicants should highlight relevant experience and demonstrate their ability to provide reliable, professional customer support.