Al Haktur IT Solutions is looking for a skilled and customer-focused IT Support Engineer to provide technical assistance and maintain reliable IT systems in Dubai. The role involves troubleshooting hardware and software issues, supporting users, maintaining networks, managing devices, and assisting with IT security and system administration. The ideal candidate should have strong problem-solving abilities, good technical knowledge, and a professional approach to supporting employees and business operations.
Key Responsibilities
- Provide first- and second-level IT technical support to employees and authorized users.
- Diagnose and resolve hardware, software, network, and connectivity issues.
- Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
- Set up workstations, user accounts, email accounts, and required business applications.
- Troubleshoot Windows operating systems and common desktop applications.
- Support Microsoft 365 applications, email, Teams, and other workplace productivity tools.
- Assist with user account creation, password resets, permissions, and access management.
- Monitor and troubleshoot LAN, Wi-Fi, VPN, internet, and basic network connectivity issues.
- Configure and maintain network devices such as switches, routers, and wireless access points when required.
- Perform software installations, updates, patches, and system upgrades.
- Maintain accurate records of IT assets, equipment, licenses, and assigned devices.
- Manage IT support tickets and ensure issues are followed up and resolved within appropriate timelines.
- Provide remote and on-site technical support when required.
- Assist users with application configuration and basic technical training.
- Perform routine system checks and preventive maintenance.
- Support data backup procedures and assist with data recovery activities when necessary.
- Follow company procedures for IT security, access control, and data protection.
- Assist with antivirus, endpoint security, software updates, and security monitoring.
- Identify recurring technical problems and recommend practical solutions.
- Coordinate with vendors and external service providers for hardware, software, network, and maintenance issues.
- Document troubleshooting steps, resolutions, system configurations, and technical procedures.
- Assist senior IT staff with infrastructure projects, upgrades, and system deployments.
- Maintain confidentiality of company systems, credentials, customer information, and business data.
- Ensure IT equipment is properly maintained and used according to company policies.
- Perform other IT support and technical duties assigned by management.
Requirements
- Bachelor’s degree or diploma in Information Technology, Computer Science, Networking, or a related field.
- Previous experience as an IT Support Engineer, IT Support Technician, System Administrator, or similar role.
- Strong knowledge of Windows operating systems and desktop troubleshooting.
- Good understanding of computer hardware, networking, and software installation.
- Familiarity with Microsoft 365, Active Directory, DNS, DHCP, TCP/IP, and basic network troubleshooting.
- Experience with printers, scanners, laptops, desktops, and other office IT equipment.
- Knowledge of antivirus, endpoint security, backup, and basic cybersecurity practices.
- Good troubleshooting and problem-solving skills.
- Strong communication and customer-service abilities.
- Ability to explain technical issues clearly to non-technical users.
- Good documentation and time-management skills.
- Ability to work independently and as part of an IT team.
- Relevant IT certifications such as CompTIA, Microsoft, Cisco, or equivalent are an advantage.
Skills & Competencies
- IT technical support
- Hardware and software troubleshooting
- Windows administration
- Microsoft 365 support
- Active Directory
- LAN and Wi-Fi troubleshooting
- TCP/IP, DNS, and DHCP
- Network device support
- IT asset management
- User account management
- Endpoint security
- Backup and recovery support
- IT documentation
- Remote and on-site support
- Problem-solving
- Customer service and communication
Why Join Al Haktur IT Solutions?
The IT Support Engineer position at Al Haktur IT Solutions in Dubai offers an opportunity to work with a range of business technology systems while developing practical experience in technical support, networking, Microsoft 365, device management, and IT security. The role provides valuable exposure to real-world IT operations and allows professionals to strengthen their troubleshooting and infrastructure skills while building their career in Dubai’s technology sector.