Al Haktur IT Solutions is looking for a dedicated and customer-focused Customer Care Executive to join our growing team in Dubai. This role is ideal for a professional who is passionate about delivering exceptional service, resolving client concerns efficiently, and maintaining strong customer relationships within a dynamic IT solutions environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about company products and IT services.
- Handle customer complaints professionally and offer effective solutions.
- Escalate complex technical issues to the appropriate technical support team.
- Maintain detailed records of customer interactions and service requests.
- Follow up with customers to ensure issue resolution and satisfaction.
- Assist in onboarding new clients and guiding them through service processes.
- Coordinate with internal departments to ensure smooth service delivery.
- Contribute to improving customer service procedures and standards.
Requirements:
- Bachelor’s degree or diploma in Business Administration, IT, or a related field.
- 1–3 years of experience in customer service, preferably in the IT industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and CRM software.
- Ability to work under pressure and manage multiple customer requests.
- Professional and positive attitude.
Skills & Competencies:
- Strong interpersonal skills
- Customer-oriented mindset
- Patience and active listening ability
- Time management and organizational skills
- Team-oriented with a proactive approach
At Al Haktur IT Solutions, customer satisfaction is at the core of our success. This Customer Care Executive position in Dubai offers an excellent opportunity to build a rewarding career while contributing to a company that values professionalism, innovation, and exceptional client support.