At Al Haktur IT Solutions, we believe outstanding customer service is the foundation of lasting client relationships. We are looking for a Customer Care Executive in Dubai who can provide prompt, professional, and friendly support to our valued customers. If you are a people-person with excellent communication skills, we’d love to hear from you.
📞 Key Responsibilities
🔹 Respond to customer inquiries via phone, email, and chat in a timely and professional manner
🔹 Resolve complaints and provide appropriate solutions or alternatives
🔹 Maintain a deep understanding of company products and services to offer accurate information
🔹 Log customer interactions and feedback into CRM systems for recordkeeping
🔹 Follow up with clients to ensure their issues are resolved and satisfaction is achieved
🔹 Collaborate with internal teams to improve service delivery and customer experience
🔹 Support the sales and technical departments with client-facing communication when needed
🧾 Requirements
✔ Proven experience in customer service or client relations
✔ Strong verbal and written communication skills in English (Arabic is a plus)
✔ Ability to remain calm and empathetic in high-pressure situations
✔ Proficiency in using CRM systems and other customer service tools
✔ Multitasking skills and the ability to prioritize workload effectively
✔ Bachelor’s degree or diploma in any field
✔ Must be currently based in Dubai and available for immediate joining
Working at Al Haktur IT Solutions means being part of a collaborative and customer-centric environment. As a Customer Care Executive in our Dubai office, you’ll be a key player in creating positive customer experiences and maintaining our reputation for reliable support. Grow your career with us and help shape the future of tech services.