Al Haktur IT Solutions is seeking a highly motivated and customer-focused Customer Care Executive to join our team in Dubai. If you are passionate about delivering exceptional service and building strong client relationships, this role offers a great opportunity to grow in a dynamic tech environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide product and service information to clients, resolving issues and ensuring satisfaction.
- Log and track customer queries using internal CRM systems.
- Follow up on customer interactions to ensure problems are resolved effectively.
- Collaborate with technical and sales teams to address customer needs and feedback.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Assist in onboarding new clients by providing guidance and support during the initial setup.
- Suggest improvements to customer service processes for increased efficiency.
Requirements:
- Bachelor’s degree or diploma in Business Administration, Communication, or related field.
- 1–2 years of experience in a customer service role, preferably in the IT or tech industry.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to remain calm under pressure and handle complaints with professionalism.
- Fluent in English; additional languages are an advantage.
At Al Haktur IT Solutions, we believe customer satisfaction is at the heart of our success. Join our Dubai office and help us continue to deliver world-class support and service to our growing client base.